Payment Policy

Payment Policy

At JulesRoches, we are committed to providing a smooth and secure shopping experience for all our customers. This Payment Policy outlines the accepted payment methods and important details regarding our checkout process.

Accepted Payment Methods

We accept the following payment options:

  1. Shopify Payments
    • Credit and Debit Cards
      • Visa
      • MasterCard
      • American Express
    • Express Checkout Options
      • Google Pay
      • Apple Pay
      • Shop Pay

Payment Security

Your security is our top priority.

  • All payments are processed through secure servers with advanced encryption to protect your financial information.
  • We adhere to industry-standard security measures, ensuring a safe and seamless checkout experience.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with your purchase details. If you do not receive this confirmation within 24 hours, please check your spam/junk folder or contact our customer service team.

Currency

All transactions are conducted in GBP (British Pounds). If you are purchasing from outside the UK, your bank may apply a currency conversion rate and/or additional fees.

Failed or Declined Payments

If your payment is declined or fails for any reason, please check:

  • Your account balance or card details.
  • That your card is valid and accepted by your bank.

If the issue persists, please contact our customer service team for assistance.

Contact Us

Our customer service team will be happy to assist you with any payment-related inquiries.

Customer Service Hours:

  • Monday to Friday: 08:00 to 18:00
  • Saturday and Sunday: 10:00 to 16:00
  • We aim to respond to all inquiries within 24 hours.

Company Information:

    • Company Name: INFINITY SMOKE SHOP 2 LLC
    • Company Number:L24000059523
    • Postal address:7917 BISCAYNE BLVD MIAMI, FL 33138